Building Service Excellence
Building Course
What will I learn in this course?
- Locate information in the CMMI model related to best practices in delivering and managing services.
- Use the CMMI Services domain to effectively assess, improve, and sustain process capability and performance.
Who should take this course?
This course is intended for anyone interested in improving business performance.What do I get from this course?
- Certificate of Completion
- Prerequisite for serving on a CMMI Appraisal Team for Services Domain appraisals only.
What do I need for this course?
Each student is required to have taken Foundations of Capability before taking this course. This course is composed of lectures and class exercise with time allotted for participant questions and discussion. The format of the course requires that students actively participate throughout the duration of the course without missing any class time.This course cannot be used as a prerequisite for any advanced CMMI training course.
Price Varies Building Course
1 Day Time Commitment
When is the next course?
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Virtual 1208 RIVER DR APT 301 Melbourne, FL 3290114 April, 202614 April, 202614-14 April, 2026, 8:30 AM - 5:30 PM
Building Service Excellence
Instructor: Paul Byrnes
$550.00
ISD is the oldest serving Partner, having been established in 1994 as a spin-off from the Software Engineering Institute. Building Service Excellence is a follow-on course to build your skills in the service delivery domain. Foundations of Capability is a pre-requisite to registering for this class. This one-day class includes all materials, 30-day online model viewer access, and eReader access. Virtual delivery. Join ISD, the most experienced CMMI Partner.
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Virtual (online) ,30 April, 202630 April, 202630-30 April, 2026, 9:00 AM - 5:00 PM
Building Service Excellence
Instructor: Jonathan Dean
$590.00
Excellence in Measurement Technology are pleased to offer this virtual online offering of the CMMI Institute Building Service Excellence course. This follows on from the introductory “Foundations of Capability” course. In this course, you will learn how the CMMI can be used to build capability in the area of service delivery and management. The course will show how the core material introduced in the Foundations course can be interpreted for service delivery activities and introduces additional model content specifically targeted at the services domain.
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Virtual Delivery via ZOOM ,7 May, 20267 May, 20267-7 May, 2026, 8:00 AM - 5:00 PM
Building Service Excellence
Instructor: Sharonlyne Graves
$550.00
Building Service Excellence is a 1-day course that follows the prerequisite Foundations of Capability course. This is an introductory course that provides an overview of the services practices of the model. Attendees will use a set of learning objectives and “real world” exercises to gain an understanding of the services view and the business value that it provides. This course is conducted virtually via Zoom and all attendees must have audio and video capability for the duration of the class.
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Virtual ,14 May, 202614 May, 202614-14 May, 2026, 1:30 PM - 9:30 PM
Building Service Excellence
Instructor: Agapi Svolou
$600.00
This 1-day course is designed to be taken after the Foundations of Capability course is completed. In this 1-day class, participants will use the CMMI Services view to understand how to build capability in delivering and managing services. In addition, participants will learn how to use the CMMI Services view of the model in order to effectively assess, improve, and sustain process capability and performance. For more info contact: [email protected]