Building Service Excellence
Building Course
What will I learn in this course?
- Locate information in the CMMI model related to best practices in delivering and managing services.
- Use the CMMI Services domain to effectively assess, improve, and sustain process capability and performance.
Who should take this course?
This course is intended for anyone interested in improving business performance.What do I get from this course?
- Certificate of Completion
- Prerequisite for serving on a CMMI Appraisal Team for Services Domain appraisals only.
What do I need for this course?
Each student is required to have taken Foundations of Capability before taking this course. This course is composed of lectures and class exercise with time allotted for participant questions and discussion. The format of the course requires that students actively participate throughout the duration of the course without missing any class time.This course cannot be used as a prerequisite for any advanced CMMI training course.
Price Varies Building Course
1 Day Time Commitment
When is the next course?
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Virtual 1208 River Drive Melbourne, FL 3290125 February, 202625 February, 202625-25 February, 2026, 1:30 PM - 10:30 PM
Building Service Excellence
Instructor: Paul Byrnes
$550.00
ISD is the oldest serving Partner, having been established in 1994 as a spin-off from the Software Engineering Institute. Building Service Excellence is a follow-on course to build your skills in the service delivery domain. Foundations of Capability is a pre-requisite to registering for this class. This one-day class includes all materials, 30-day online model viewer access, and eReader access. Virtual delivery. Join ISD, the most experienced CMMI Partner.
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Virtual - On-Line via Zoom ,26 February, 202626 February, 202626-26 February, 2026, 9:00 AM - 5:00 PM
Building Service Excellence
Instructor: Jonathan Dean
$600.00
Excellence in Measurement Technology are pleased to offer this virtual online offering of the CMMI Institute Building Service Excellence course. This follows on from the introductory “Foundations of Capability” course. In this course, you will learn how the CMMI can be used to build capability in the area of service delivery and management. The course will show how the core material introduced in the Foundations course can be interpreted for service delivery activities and introduces additional model content specifically targeted at the services domain.
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VIRTUAL ,26 March, 202626 March, 202626-26 March, 2026, 1:30 PM - 9:30 PM
Building Service Excellence
Instructor: Agapi Svolou
$600.00
This 1-day course is designed to be taken after the Foundations of Capability course is completed. In this 1-day class, participants will use the CMMI Services view to understand how to build capability in delivering and managing services. In addition, participants will learn how to use the CMMI Services view of the model in order to effectively assess, improve, and sustain process capability and performance. For more info contact: [email protected]
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Virtual ,9 April, 20269 April, 20269-9 April, 2026, 1:30 PM - 10:00 PM
Building Service Excellence
Instructor: Edmond Frost
$650.00
The Building Service Excellence course, taught by W.R. Systems, Ltd., an Engineering Services Company, with over 15 years of experience using CMMI in engineering and service management/service delivery projects, builds on the Foundations course
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Virtual ,9 April, 20269 April, 20269-9 April, 2026, 2:00 PM - 10:00 PM
Building Service Excellence
Instructor: David Quinn
$600.00
Sensible Process is offering the official Building Service Excellence course for students interested in learning how to apply the CMMI to a services-oriented organization. This one-day training covers the services specific Practice Areas, handling the core Practice Areas, addressing habit and persistence, and matching evidence to Practice Areas like in appraisals. Students spend significant time exploring each CMMI Practice Area and hearing the different ways the model practices could be implemented. At the end of the class, students are able to demonstrate application of CMMI-SVC in an operational environment.
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Virtual (online) ,30 April, 202630 April, 202630-30 April, 2026, 9:00 AM - 5:00 PM
Building Service Excellence
Instructor: Jonathan Dean
$590.00
Excellence in Measurement Technology are pleased to offer this virtual online offering of the CMMI Institute Building Service Excellence course. This follows on from the introductory “Foundations of Capability” course. In this course, you will learn how the CMMI can be used to build capability in the area of service delivery and management. The course will show how the core material introduced in the Foundations course can be interpreted for service delivery activities and introduces additional model content specifically targeted at the services domain.
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Virtual ,14 May, 202614 May, 202614-14 May, 2026, 1:30 PM - 9:30 PM
Building Service Excellence
Instructor: Agapi Svolou
$600.00
This 1-day course is designed to be taken after the Foundations of Capability course is completed. In this 1-day class, participants will use the CMMI Services view to understand how to build capability in delivering and managing services. In addition, participants will learn how to use the CMMI Services view of the model in order to effectively assess, improve, and sustain process capability and performance. For more info contact: [email protected]