Building Service Excellence
Building Course
What will I learn in this course?
- Locate information in the CMMI model related to best practices in delivering and managing services.
- Use the CMMI Services domain to effectively assess, improve, and sustain process capability and performance.
Who should take this course?
This course is intended for anyone interested in improving business performance.What do I get from this course?
- Certificate of Completion
- Prerequisite for serving on a CMMI Appraisal Team for Services Domain appraisals only.
What do I need for this course?
Each student is required to have taken Foundations of Capability before taking this course. This course is composed of lectures and class exercise with time allotted for participant questions and discussion. The format of the course requires that students actively participate throughout the duration of the course without missing any class time.This course cannot be used as a prerequisite for any advanced CMMI training course.
Price Varies Building Course
1 Day Time Commitment
When is the next course?
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Virtual Delivery via ZOOM ,7 May, 20267 May, 20267-7 May, 2026, 8:00 AM - 5:00 PM
Building Service Excellence
Instructor: Sharonlyne Graves
$550.00
Building Service Excellence is a 1-day course that follows the prerequisite Foundations of Capability course. This is an introductory course that provides an overview of the services practices of the model. Attendees will use a set of learning objectives and “real world” exercises to gain an understanding of the services view and the business value that it provides. This course is conducted virtually via Zoom and all attendees must have audio and video capability for the duration of the class.
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Virtual ,14 May, 202614 May, 202614-14 May, 2026, 1:30 PM - 9:30 PM
Building Service Excellence
Instructor: Agapi Svolou
$600.00
This 1-day course is designed to be taken after the Foundations of Capability course is completed. In this 1-day class, participants will use the CMMI Services view to understand how to build capability in delivering and managing services. In addition, participants will learn how to use the CMMI Services view of the model in order to effectively assess, improve, and sustain process capability and performance. For more info contact: [email protected]