Speaker Profile
Richard Lea, BPM Director
DSS, Inc.
About
As a multi-year Capability Counts alum, Richard Lea brings experience, a wealth of knowledge, and tools to share at every speaking engagement. As Director of Business Process Management at DSS, Inc., and founder of Agile Process Integration, LLC, Richard has established a set of process management best practices that many have come to learn and use daily. Richard lives, breathes, and knows project and process management inside and out, and if past Capability Counts events are any indication, bring your notebook because Richard usually presents a compelling case and actionable information, with a side of humor.
SPEAKER PRESENTATION
Conference Track: Performance Management
DSS is a $110MM per year health information software development and systems integration company, providing services and solutions used daily by thousands of clinicians and administrative staff nationwide, in the public and private sectors. For over twenty-five years DSS has led the way for healthcare innovation, creating solutions that improve revenue cycles, regulatory compliance, interoperability, and above all, patient care. DSS is one of the nation’s leading healthcare IT vendors, recognized for the fourth consecutive year in 2018 as a Healthcare Informatics 100 company.
Adopting CMMI in 2010 to help with their aggressive growth, DSS introduced a metrics program that centered around the strategic goals of company. Over time the program has evolved into a toolkit used by the CEO to address areas important to him such as time to market, defects, and rework. The process engineering group uses the CMMI measurement practices of MA and MPM to facilitate data collection, analysis, and presentation of the data, along with tracking the results.
In this presentation we will review:
the evolution of the metrics program over 10 years
the techniques used to advance it, including CMMI’s Managing Performance and Measurement (MPM)
a closer look at how a collaborative root cause analysis (CAR) of defects captured in the metrics process resulted in process improvements
a closer look at how the rework metric was introduced, used in a positive manner, and resulted in a decrease of rework (coding and requirements).