CMMI Institute

Building Service Excellence

Building Course

Build capability in delivering and managing services through this course designed to be taken after the Foundations of Capability course.

What will I learn in this course?

  • Locate information in the CMMI model related to best practices in delivering and managing services.
  • Use the CMMI Services domain to effectively assess, improve, and sustain process capability and performance.

Who should take this course?

This course is intended for anyone interested in improving business performance.

What do I get from this course?

  • Certificate of Completion
  • Prerequisite for serving on a CMMI Appraisal Team for Services Domain appraisals only.

What do I need for this course?

Each student is required to have taken Foundations of Capability before taking this course. This course is composed of lectures and class exercise with time allotted for participant questions and discussion. The format of the course requires that students actively participate throughout the duration of the course without missing any class time.

This course cannot be used as a prerequisite for any advanced CMMI training course.

Price Varies Building Course

1 Day Time Commitment

When is the next course?

  • Virtual, via Zoom
    2 May, 2025 2 May, 2025 2-2 May, 2025

    Building Service Excellence

    Instructor: Leading Edge Process Consultants

    $650.00

    Learn CMMI Services (CMMI-SVC) from the guy who’s been judiciously applying its key concepts to his own business for over 15 years: ⚡Wild Bill Smith⚡, the world’s leading CMMI instructor with over 5000 students taught. Helps meet training requirements for a CMMI-SVC appraisal. Discounted when combined with the prerequisite Foundations of Capability.

    Event Details

  • ,
    14 May, 2025 14 May, 2025 14-14 May, 2025

    Building Service Excellence

    Instructor: W R Systems, Ltd.

    $650.00

    The Building Service Excellence course, taught by W.R. Systems, Ltd., an Engineering Services Company, with over 15 years of experience using CMMI in engineering and service management/service delivery projects, builds on the Foundations course. It provides instruction on how to use CMMI Service to build capability in providing service management and service delivery through a detailed view of the domain’s practice areas. It is geared to individuals/teams who are interested in improving business performance and who want to effectively assess, improve, and sustain process capability. Successful completion of this course, along with the Foundations of Capability course and the CMMI Associate exam allows the individual to participate as a CMMI-SVC Appraisal Team Member. This course may be taken immediately following the 2-day Foundations of Capability course.

    Event Details

  • ,
    14 May, 2025 14 May, 2025 14-14 May, 2025

    Building Service Excellence

    Instructor: Alexanna, LLC

    $600.00

    This 1-day course is designed to be taken after the Foundations of Capability course is completed. In this 1-day class, participants will: • Use the CMMI Services view to understand how to build capability in delivering and managing services • Use the CMMI Services view to effectively assess, improve, and sustain process capability and performance

    Event Details

  • ,
    15 May, 2025 15 May, 2025 15-15 May, 2025

    Building Service Excellence

    Instructor: Excellence In Measurement Technology

    $600.00

    Excellence in Measurement Technology are pleased to offer this virtual online offering of the CMMI Institute Building Service Excellence course. This follows on from the introductory “Foundations of Capability” course. In this course, you will learn how the CMMI can be used to build capability in the area of service delivery and management. The course will show how the core material introduced in the Foundations course can be interpreted for service delivery activities and introduces additional model content specifically targeted at the services domain.

    Event Details

  • 1208 RIVER DR APT 301 MELBOURNE, FL 32901
    30 May, 2025 30 May, 2025 30-30 May, 2025

    Building Service Excellence

    Instructor: Integrated System Diagnostics ( ISD )

    $525.00

    ISD is the oldest serving Partner, having been established in 1994 as a spin-off from the Software Engineering Institute. Building Service Excellence is a follow-on course to build your skills in the service delivery domain. Foundations of Capability is a pre-requisite to registering for this class. This one-day class includes all materials, 30-day online model viewer access. Virtual delivery. Join ISD, the most experienced CMMI Partner.

    Event Details

  • ,
    5 June, 2025 5 June, 2025 5-5 June, 2025

    Building Service Excellence

    Instructor: Excellence In Measurement Technology

    $530.00

    Excellence in Measurement Technology are pleased to offer this virtual online offering of the CMMI Institute Building Service Excellence course in a European Time Zone. This follows on from the introductory “Foundations of Capability” course. In this course, you will learn how the CMMI can be used to build capability in the area of service delivery and management. The course will show how the core material introduced in the Foundations course can be interpreted for service delivery activities and introduces additional model content specifically targeted at the services domain.

    Event Details

  • Virtual, via Zoom
    6 June, 2025 6 June, 2025 6-6 June, 2025

    Building Service Excellence

    Instructor: Leading Edge Process Consultants

    $650.00

    Learn CMMI Services (CMMI-SVC) from the guy who’s been judiciously applying its key concepts to his own business for over 15 years: ⚡Wild Bill Smith⚡, the world’s leading CMMI instructor with over 5000 students taught. Helps meet training requirements for a CMMI-SVC appraisal. Discounted when combined with the prerequisite Foundations of Capability.

    Event Details

  • ,
    13 June, 2025 13 June, 2025 13-13 June, 2025

    Building Service Excellence

    Instructor: Excellence In Measurement Technology

    $600.00

    Excellence in Measurement Technology are pleased to offer this virtual online offering of the CMMI Institute Building Service Excellence course. This follows on from the introductory “Foundations of Capability” course. In this course, you will learn how the CMMI can be used to build capability in the area of service delivery and management. The course will show how the core material introduced in the Foundations course can be interpreted for service delivery activities and introduces additional model content specifically targeted at the services domain.

    Event Details

  • Virtual, via Zoom
    3 July, 2025 3 July, 2025 3-3 July, 2025

    Building Service Excellence

    Instructor: Leading Edge Process Consultants

    $650.00

    Learn CMMI Services (CMMI-SVC) from the guy who’s been judiciously applying its key concepts to his own business for over 15 years: ⚡Wild Bill Smith⚡, the world’s leading CMMI instructor with over 5000 students taught. Helps meet training requirements for a CMMI-SVC appraisal. Discounted when combined with the prerequisite Foundations of Capability.

    Event Details

  • ,
    16 July, 2025 16 July, 2025 16-16 July, 2025

    Building Service Excellence

    Instructor: W R Systems, Ltd.

    $650.00

    The Building Service Excellence course, taught by W.R. Systems, Ltd., an Engineering Services Company, with over 15 years of experience using CMMI in engineering and service management/service delivery projects, builds on the Foundations course. It provides instruction on how to use CMMI Service to build capability in providing service management and service delivery through a detailed view of the domain’s practice areas. It is geared to individuals/teams who are interested in improving business performance and who want to effectively assess, improve, and sustain process capability. Successful completion of this course, along with the Foundations of Capability course and the CMMI Associate exam allows the individual to participate as a CMMI-SVC Appraisal Team Member. This course may be taken immediately following the 2-day Foundations of Capability course.

    Event Details

  • ,
    16 July, 2025 16 July, 2025 16-16 July, 2025

    Building Service Excellence

    Instructor: W R Systems, Ltd.

    $650.00

    The Building Service Excellence course, taught by W.R. Systems, Ltd., an Engineering Services Company, with over 15 years of experience using CMMI in engineering and service management/service delivery projects, builds on the Foundations course. It provides instruction on how to use CMMI Service to build capability in providing service management and service delivery through a detailed view of the domain’s practice areas. It is geared to individuals/teams who are interested in improving business performance and who want to effectively assess, improve, and sustain process capability. Successful completion of this course, along with the Foundations of Capability course and the CMMI Associate exam allows the individual to participate as a CMMI-SVC Appraisal Team Member. This course may be taken immediately following the 2-day Foundations of Capability course.

    Event Details

  • Virtual, via Zoom
    1 August, 2025 1 August, 2025 1-1 August, 2025

    Building Service Excellence

    Instructor: Leading Edge Process Consultants

    $650.00

    Learn CMMI Services (CMMI-SVC) from the guy who’s been judiciously applying its key concepts to his own business for over 15 years: ⚡Wild Bill Smith⚡, the world’s leading CMMI instructor with over 5000 students taught. Helps meet training requirements for a CMMI-SVC appraisal. Discounted when combined with the prerequisite Foundations of Capability.

    Event Details

  • Virtual, via Zoom
    29 August, 2025 29 August, 2025 29-29 August, 2025

    Building Service Excellence

    Instructor: Leading Edge Process Consultants

    $650.00

    Learn CMMI Services (CMMI-SVC) from the guy who’s been judiciously applying its key concepts to his own business for over 15 years: ⚡Wild Bill Smith⚡, the world’s leading CMMI instructor with over 5000 students taught. Helps meet training requirements for a CMMI-SVC appraisal. Discounted when combined with the prerequisite Foundations of Capability.

    Event Details

  • Virtual, via Zoom
    24 October, 2025 24 October, 2025 24-24 October, 2025

    Building Service Excellence

    Instructor: Leading Edge Process Consultants

    $650.00

    Learn CMMI Services (CMMI-SVC) from the guy who’s been judiciously applying its key concepts to his own business for over 15 years: ⚡Wild Bill Smith⚡, the world’s leading CMMI instructor with over 5000 students taught. Helps meet training requirements for a CMMI-SVC appraisal. Discounted when combined with the prerequisite Foundations of Capability.

    Event Details

  • Virtual, via Zoom
    20 November, 2025 20 November, 2025 20-20 November, 2025

    Building Service Excellence

    Instructor: Leading Edge Process Consultants

    $650.00

    Learn CMMI Services (CMMI-SVC) from the guy who’s been judiciously applying its key concepts to his own business for over 15 years: ⚡Wild Bill Smith⚡, the world’s leading CMMI instructor with over 5000 students taught. Helps meet training requirements for a CMMI-SVC appraisal. Discounted when combined with the prerequisite Foundations of Capability.

    Event Details