CMMI Institute

Building Service Excellence

Building Course

Build capability in delivering and managing services through this course designed to be taken after the Foundations of Capability course.

What will I learn in this course?

  • Locate information in the CMMI model related to best practices in delivering and managing services.
  • Use the CMMI Services domain to effectively assess, improve, and sustain process capability and performance.

Who should take this course?

This course is intended for anyone interested in improving business performance.

What do I get from this course?

  • Certificate of Completion
  • Prerequisite for serving on a CMMI Appraisal Team for Services Domain appraisals only.

What do I need for this course?

Each student is required to have taken Foundations of Capability before taking this course. This course is composed of lectures and class exercise with time allotted for participant questions and discussion. The format of the course requires that students actively participate throughout the duration of the course without missing any class time.

This course cannot be used as a prerequisite for any advanced CMMI training course.

Price Varies Building Course

1 Day Time Commitment

When is the next course?

  • ,
    5 September, 2025 5 September, 2025 5-5 September, 2025

    Building Service Excellence

    Instructor: Excellence In Measurement Technology

    $600.00

    Excellence in Measurement Technology are pleased to offer this virtual online offering of the CMMI Institute Building Service Excellence course. This follows on from the introductory “Foundations of Capability” course. In this course, you will learn how the CMMI can be used to build capability in the area of service delivery and management. The course will show how the core material introduced in the Foundations course can be interpreted for service delivery activities and introduces additional model content specifically targeted at the services domain.

    Event Details

  • ,
    24 September, 2025 24 September, 2025 24-24 September, 2025

    Building Service Excellence

    Instructor: KMS Enterprises

    $525.00

    Building Service Excellence is a 1-day course that follows the prerequisite Foundations of Capability course. This is an introductory course that provides an overview of the services practices of the model. Attendees will use a set of learning objectives and “real world” exercises to gain an understanding of the services view and the business value that it provides. This course is conducted virtually via Zoom and all attendees must have audio and video capability for the duration of the class.

    Event Details

  • ,
    2 October, 2025 2 October, 2025 2-2 October, 2025

    Building Service Excellence

    Instructor: Sensible Process

    $600.00

    Sensible Process is offering the official Building Service Excellence course for students interested in learning how to apply the CMMI to a services-oriented organization. This one-day training covers the services specific Practice Areas, handling the core Practice Areas, addressing habit and persistence, and matching evidence to Practice Areas like in appraisals. Students spend significant time exploring each CMMI Practice Area and hearing the different ways the model practices could be implemented. At the end of the class, students are able to demonstrate application of CMMI-SVC in an operational environment.

    Event Details

  • ,
    2 October, 2025 2 October, 2025 2-2 October, 2025

    Building Service Excellence

    Instructor: Excellence In Measurement Technology

    $600.00

    Excellence in Measurement Technology are pleased to offer this virtual online offering of the CMMI Institute Building Service Excellence course. This follows on from the introductory “Foundations of Capability” course. In this course, you will learn how the CMMI can be used to build capability in the area of service delivery and management. The course will show how the core material introduced in the Foundations course can be interpreted for service delivery activities and introduces additional model content specifically targeted at the services domain.

    Event Details

  • Virtual, via Zoom
    24 October, 2025 24 October, 2025 24-24 October, 2025

    Building Service Excellence

    Instructor: Leading Edge Process Consultants

    $650.00

    Learn CMMI Services (CMMI-SVC) from the guy who’s been judiciously applying its key concepts to his own business for over 15 years: ⚡Wild Bill Smith⚡, the world’s leading CMMI instructor with over 5000 students taught. Helps meet training requirements for a CMMI-SVC appraisal. Discounted when combined with the prerequisite Foundations of Capability.

    Event Details

  • ,
    30 October, 2025 30 October, 2025 30-30 October, 2025

    Building Service Excellence

    Instructor: Excellence In Measurement Technology

    $600.00

    Excellence in Measurement Technology are pleased to offer this virtual online offering of the CMMI Institute Building Service Excellence course. This follows on from the introductory “Foundations of Capability” course. In this course, you will learn how the CMMI can be used to build capability in the area of service delivery and management. The course will show how the core material introduced in the Foundations course can be interpreted for service delivery activities and introduces additional model content specifically targeted at the services domain.

    Event Details

  • Virtual, via Zoom
    20 November, 2025 20 November, 2025 20-20 November, 2025

    Building Service Excellence

    Instructor: Leading Edge Process Consultants

    $650.00

    Learn CMMI Services (CMMI-SVC) from the guy who’s been judiciously applying its key concepts to his own business for over 15 years: ⚡Wild Bill Smith⚡, the world’s leading CMMI instructor with over 5000 students taught. Helps meet training requirements for a CMMI-SVC appraisal. Discounted when combined with the prerequisite Foundations of Capability.

    Event Details